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Frequently Asked Qustions

How do I set up an appointment at the Mount Vernon Counseling Center?
Call us at 571-800-9909 for a free 15-minute phone consultation or Get in touch with us. During the initial consultation, we will ask for basic background information (such as duration and frequency of your symptoms, any previous counseling, past medical history, etc.) as well as basic demographics (such as age, sex, marital status, etc.). This is done to help determine if Mount Vernon Counseling Center is the right fit for you, and if so, which provider would best suit your needs. You will then schedule an appointment directly with the provider you will be seeing.
What happens during a counseling session at Mount Vernon Counseling Center?
You will meet with your provider as per the agreed date and time. The duration of your session will depend on the professional you see, but usually sessions are 50-minutes long. During the session, your provider will discuss your concerns and review the information that was gathered during your initial consultation. With the help of our professional team, clients can identify the best solutions to resolving emotional turmoil, get assistance in improving communication and coping skills, strengthen self-esteem, and obtain insight on how to reach optimal mental health. While your psychiatrist or counselor is there to help guide you, you should not expect to receive advice or be instantly “fixed”. Counseling is most effective when there is a collaborative and mutual effort between the provider and patient.
What are your office hours?
We are open Monday – Friday from 9:00am until 5:00pm. However, each of our providers keeps their own schedule, so appointment times can be negotiated directly to include evenings and/or weekends.
What are your fees?
Our fees range from $180 to $300 per session, depending on which professional you see and how long your appointment time is. All fees are due in full at the time of service. We accept all major credit cards, HSA, checks, and cash. If you would like to keep a credit card on file, you may do so; however, it is the patient’s responsibility to inform us of any change in credit card information (such as expiration date, etc.), to avoid declined charges. Any returned check fees are also the responsibility of the patient.
Do you take insurance?
As for insurance, we are “out-of-network” providers, do not have contracts with insurance companies, and thus are not “preferred providers.” Nevertheless, our services are almost always reimbursable. Please check with your insurance company directly to determine your out-of-network benefits. Mount Vernon Counseling Center does not accept reassignment of benefits from any insurance company and does not bill insurance companies directly. However, Mount Vernon Counseling Center offers patients assistance with submitting claims to their insurance. If you have Medicare or Medicaid, please inform us during your initial consultation, as we do not participate with these plans and patients seen at our center cannot submit our receipts to these companies for reimbursement.
What is your cancellation policy?
When we schedule an appointment for you, we set aside that block of time for you exclusively. To make our practice viable, we require 48-hours’ notice for a cancellation. Otherwise, you will be charged the full price for a missed appointment.
Will I need to take medications?

Many mental health issues can be successfully treated without the use of medications. However consulting a counselor for psychotherapy does not necessarily mean you will need to take medications. You need to keep your counselor informed of the medications you’re already taking. When there’s agreement between you and your counselor that medication should be taken, the counselor will discuss best referral options with you. For any medication prescriptions a psychiatrist will have to be consulted.

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